Terms of service

These Terms of Service apply to your use of cozythread.shop and purchases made from Cozy Thread, operated by COZY THREAD LLC.

By using this website or placing an order, you agree to these Terms of Service.

Merchant

Legal name: COZY THREAD LLC
Principal office: 102 W Main St, Burlington Junction, MO 64428, United States
Fulfillment address: Fulfillment Plus Inc, 1446 Taney St, North Kansas City, MO 64116, United States

Email: support@cozythread.shop
Phone: +1 (980) 437-3851

Eligibility and Customer Information

By using this website, you confirm that you have reached the age of legal majority in your state or have permission from a parent or legal guardian.

Please provide accurate billing, shipping, contact, and payment information when placing an order.

You are responsible for protecting your customer account login information. Please contact us promptly if you identify unauthorized account activity.

Products

Product pages provide the applicable descriptions, dimensions, materials, colors, prices, images, and use information.

Please review the product page before placing an order and follow the included assembly, placement, use, and care instructions.

Screen settings affect color display. Please review the written color name together with the product images.

Prices and Orders

Prices are displayed in U.S. dollars. The price and applicable tax shown at checkout apply to the order.

An order is accepted after payment authorization and issuance of the order confirmation.

We reserve the right to cancel an order involving:

A declined or unauthorized payment
Suspected fraud
A material pricing error
An inventory error
An address outside our delivery area
An unlawful transaction

A paid order canceled by Cozy Thread receives a full refund to the original payment method.

Order Changes and Cancellations

Please contact customer support promptly to request an order change or cancellation.

An order can be changed or canceled before it enters warehouse fulfillment. The change or cancellation is complete after customer support confirms it.

An order that has entered warehouse fulfillment cannot be changed or canceled. After shipment and delivery, the order follows our Return & Refund Policy.

Shipping and Fulfillment

Orders ship from our fulfillment partner, Fulfillment Plus Inc, at 1446 Taney St, North Kansas City, MO 64116, United States.

Delivery areas, processing times, carriers, and tracking procedures are described in our Shipping Policy.

Returns and Refunds

Return eligibility, return shipping, exchanges, cancellations, and refund timing are described in our Return & Refund Policy.

Eligible returns must be sent to:

Fulfillment Plus Inc
c/o COZY THREAD LLC
1446 Taney St
North Kansas City, MO 64116
United States

Do not send returns to the Burlington Junction office. That location does not process returned packages.

Payments

Accepted payment methods, sales tax, authorization, and checkout security are described in our Payment Policy.

Website Use

Please do not use this website to:

Violate applicable law
Submit false information
Place an unauthorized or fraudulent order
Access another customer’s account
Interfere with website security or checkout
Introduce malware or harmful code
Collect personal information without authorization
Infringe intellectual property or privacy rights

Access connected to fraud, unlawful activity, or a material violation of these Terms will be restricted.

Intellectual Property

Website text, graphics, logos, photographs, videos, and layouts are owned by COZY THREAD LLC or used with authorization from the applicable rights holder.

Website content is available for personal shopping use. Commercial copying, distribution, modification, or republication requires written authorization from the applicable rights holder.

Third-Party Services

Our website uses services provided by Shopify, payment providers, Google, FedEx, and fulfillment providers.

Third-party services and websites operate under their own terms and privacy policies.

Consumer Rights and Liability

We do not provide a separate commercial product warranty unless one is stated on the applicable product page.

Nothing in these Terms limits rights provided by applicable consumer law.

To the extent permitted by law, COZY THREAD LLC is not responsible for indirect or consequential losses resulting from unlawful website use, unauthorized account access caused by shared login information, or failure to follow product instructions.

Related Policies

Payments are governed by our Payment Policy.

Shipping and delivery are governed by our Shipping Policy.

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Personal information is governed by our Privacy Policy and Cookie Policy.

Company information is available on our About Us and Contact Us pages.

Governing Law

These Terms are governed by the laws of the State of Missouri and applicable federal law without limiting consumer rights provided by the customer’s state of residence.

Changes to These Terms

Revisions to these Terms will be posted on this page. The Terms displayed when an order is placed apply to that order, except where applicable law requires a different result.