Privacy policy

This Privacy Policy explains how Cozy Thread collects, uses, and discloses personal information when you visit cozythread.shop, place an order, or contact us.

Information We Collect

We collect information you provide during checkout, account registration, customer support, returns, and exchanges. This includes your name, billing address, shipping address, email address, telephone number, order details, and communications with us.

Shopify and connected services also collect device and website activity information, including IP address, browser type, device type, referring page, pages viewed, cart activity, checkout activity, purchase events, and privacy selections.

Payment information is processed by Shopify and the payment provider selected at checkout. Cozy Thread does not store complete payment card numbers.

How We Use Information

We use personal information to:

Process payments and orders
Provide order and shipping updates
Arrange fulfillment and delivery
Process returns, exchanges, and refunds
Respond to customer questions
Prevent fraud and unauthorized transactions
Maintain accounting and transaction records
Meet tax and legal obligations
Measure Google Ads conversions
Improve website operation and customer service

How We Share Information

We share information with service providers that perform store operations:

Shopify provides website hosting, checkout, ecommerce, and customer privacy functions.
Payment providers process transactions, authentication, fraud screening, and refunds.
Fulfillment Plus Inc processes order fulfillment and approved returns.
FedEx receives delivery and tracking information.
Google receives product information for Merchant Center and website event information for Google Ads conversion measurement and advertising.

Google Merchant Center receives product titles, descriptions, images, prices, availability, product links, and shipping information.

Google Ads receives website interaction and purchase event information when advertising conversion measurement is enabled. This information is processed according to the privacy selections made through our website. Google Analytics is not configured as a separate analytics service.

We also disclose information when required by law, court order, tax requirement, fraud investigation, or government request.

Advertising and Data Sharing

Cozy Thread does not sell personal information for money.

Applicable U.S. state privacy laws classify selected advertising disclosures as data sharing or targeted advertising. Customers can submit an applicable opt-out request through the Your Privacy Choices link on our website.

Non-essential Google advertising and conversion technologies follow customer consent selections and applicable privacy requirements.

Cookies

We use cookies and similar technologies for website operation, checkout, security, privacy selections, and Google Ads conversion measurement.

Cookie categories and controls are explained in our Cookie Policy.

Your Privacy Rights

Rights provided by applicable U.S. privacy laws include:

Accessing personal information
Correcting inaccurate information
Requesting deletion
Receiving a copy of personal information
Opting out of applicable data sharing or targeted advertising
Appealing the denial of an applicable privacy request

Please contact us to submit an access, correction, deletion, or appeal request.

Please use the Your Privacy Choices link to submit an applicable data-sharing or targeted-advertising opt-out request.

Our Shopify privacy settings process supported Global Privacy Control signals as applicable opt-out requests.

Data Retention and Security

We retain order, transaction, shipping, return, and customer service records for the periods required by accounting, tax, fraud-prevention, dispute-resolution, and legal obligations.

Our website uses SSL encryption. Access to customer information is limited to staff and service providers that need the information to perform store operations.

Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Please contact us if you believe a child under 13 provided personal information through our website.

Changes to This Policy

Revisions to this Privacy Policy will be posted on this page. The policy displayed on cozythread.shop describes the privacy practices applied to the store.