Shipping policy

This Shipping Policy explains the delivery areas, shipping costs, processing time, transit time, and order tracking procedures for purchases made through Cozy Thread, operated by COZY THREAD LLC.

Merchant

COZY THREAD LLC
102 W Main St
Burlington Junction, MO 64428
United States

Email: support@cozythread.shop
Phone: +1 (980) 437-3851

Ship-From Address

Orders are picked, packed, and shipped by our U.S. fulfillment partner:

Fulfillment Plus Inc
1446 Taney St
North Kansas City, MO 64116
United States

Shipping Area

Cozy Thread ships to residential and commercial street addresses within the 48 contiguous United States.

We do not ship to:

Alaska
Hawaii
U.S. territories
PO Boxes
APO addresses
FPO addresses
DPO addresses
International destinations

Shipping Cost

Standard shipping is free on all orders.

There is no minimum purchase requirement for free shipping.

Cozy Thread does not offer expedited or express shipping.

Carrier

Orders are shipped through FedEx from our fulfillment facility in North Kansas City, Missouri.

Order Processing Time

Orders are processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed before 6:00 PM Central Time on a business day begin processing that business day.

Orders placed after 6:00 PM Central Time begin processing on the next business day.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Transit Time

FedEx delivery takes 3–5 business days after order processing is complete.

The total time from order placement to delivery is 4–7 business days.

Order Tracking

A shipping confirmation email containing the FedEx tracking number is sent after the order leaves the fulfillment facility.

Please use the tracking number to review the delivery status on the FedEx website.

Shipping Address

Please review the shipping name, street address, city, state, and ZIP Code before completing checkout.

Please contact Cozy Thread before the order ships if the shipping address requires correction.

Address changes are not available after the order has shipped. Orders shipped to the address submitted during checkout are handled according to the FedEx tracking and delivery records.

Lost Packages

If FedEx confirms that a package is lost in transit, Cozy Thread will provide a replacement or a full refund according to the customer’s selection.

If FedEx tracking shows that a package was delivered but it was not received, please contact Cozy Thread. We will review the tracking and delivery records and provide the next steps.