Contact Us
Cozy Thread is operated by COZY THREAD LLC.
Please contact us with questions about products, orders, shipping, returns, exchanges, refunds, or other customer service matters.
Customer Support
Email: support@cozythread.shop
Phone: +1 (980) 437-3851
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
We respond to customer inquiries within one business day.
Business Address
COZY THREAD LLC
102 W Main St
Burlington Junction, MO 64428
United States
Fulfillment and Returns Address
Orders ship from, and eligible returns are sent to, our fulfillment partner:
Fulfillment Plus Inc
c/o COZY THREAD LLC
1446 Taney St
North Kansas City, MO 64116
United States
This address is a fulfillment warehouse. It is not a retail store and does not accept walk-in returns or in-person pickup.
Order Assistance
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used for the order
- A description of your question or concern
- Relevant photos for damaged, incorrect, or incomplete items
You can contact us by email, phone, or the contact form on this page.
Related pages: About Us, Shipping Policy, Return & Refund Policy, Payment Policy.