Refund policy

This Return & Refund Policy explains the return, exchange, cancellation, and refund procedures for purchases made through Cozy Thread, operated by COZY THREAD LLC.

Merchant

COZY THREAD LLC
102 W Main St
Burlington Junction, MO 64428
United States

Email: support@cozythread.shop
Phone: +1 (980) 437-3851

Return Shipping Address

Eligible returns must be sent to:

Fulfillment Plus Inc
c/o COZY THREAD LLC
1446 Taney St
North Kansas City, MO 64116
United States

Please do not send returns to our Burlington Junction office. That location does not process returned packages. Cozy Thread does not accept walk-in returns.

30-Day Return Period

Cozy Thread accepts return requests submitted within 30 days after the order is delivered.

The delivery date shown in the FedEx tracking record is used to calculate the 30-day return period.

Eligible Returns

We accept returns for:

Defective products
Damaged products
Incorrect products
Products with missing parts
Products that do not meet the customer’s needs
New products
Opened products
Lightly used products

Returned products need to include the main components and accessories supplied with the order.

Original packaging is not required. Please include the original packaging when it is still available.

Products with deliberate damage, unauthorized alterations, or missing main components are not eligible for return.

How to Start a Return

Please contact Cozy Thread before sending a product back.

When requesting a return, please provide:

Full name
Order number
Email address used for the order
Product being returned
Reason for the return
Photos for damaged, defective, incorrect, or incomplete products

After contacting us, please use the prepaid return label included in the original package.

If the prepaid label is unavailable, please contact us for a replacement label.

Returns are completed by mail. Cozy Thread does not accept returns at a retail store or public office.

Return Shipping Cost

Cozy Thread pays all return shipping costs for eligible returns.

Customers are not charged a return shipping fee.

Cozy Thread does not charge a restocking fee.

Exchanges

Cozy Thread accepts exchanges for another color of the same product.

Please contact us within 30 days after delivery to request an exchange.

The replacement color is selected from the available inventory.

The replacement product is shipped within 1–2 business days after the returned product is delivered to our fulfillment facility in North Kansas City, Missouri.

If the requested color is unavailable, the customer will receive a full refund within 5 business days after the returned product is delivered.

To purchase a different product, please return the original product for a refund and place a new order.

Damaged, Defective, Incorrect, or Incomplete Products

Please contact us within 30 days after delivery and provide the order number, a description of the issue, and relevant photos.

Cozy Thread pays the return and replacement costs for confirmed product or order issues.

The customer can select a replacement or a full refund.

Refund Amount

Eligible refunds include:

The product purchase price
Applicable sales tax charged for the returned product

Standard shipping is free, so there is no original shipping charge to refund.

No refund processing fee or restocking fee is deducted.

Refund Method and Time

Refunds are returned to the original payment method.

Customers will receive the refund within 5 business days after the returned product is delivered to our fulfillment facility at 1446 Taney St, North Kansas City, MO 64116.

For an approved refund that does not require a product return, the customer will receive the refund within 5 business days after receiving confirmation from Cozy Thread.