Contact information
Cozy Thread is operated by COZY THREAD LLC.
Please use the details below for questions about products, orders, shipping, returns, exchanges, refunds, or other customer service matters.
Customer Support
Email: support@cozythread.shop
Phone: +1 (980) 437-3851
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
We respond to customer inquiries within one business day.
Business Address
COZY THREAD LLC
102 W Main St
Burlington Junction, MO 64428
United States
Fulfillment and Returns Address
Orders ship from, and eligible returns are sent to, our fulfillment partner:
Fulfillment Plus Inc
c/o COZY THREAD LLC
1446 Taney St
North Kansas City, MO 64116
United States
This address is a fulfillment warehouse. It is not a retail store and does not accept walk-in returns or in-person pickup.
Order Assistance
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used for the order
- A description of your question or concern
- Relevant photos for damaged, incorrect, or incomplete items
Related Policies
Contact Us
About Us
Shipping Policy
Return & Refund Policy
Payment Policy
Terms of Service